Emu Creek Outfitters - Outdoor Adventure Gear & Guided Tours Sydney

Emu Creek Outfitters Pty Ltd ("we," "us," or "our") is committed to protecting the privacy of your information. This Privacy Policy explains how we collect, use, and share information from users of our site. This policy applies to all aspects of our online platform and any related services we provide.

Information We Collect

We collect information to provide you with the best possible experience when you interact with our site and utilize our services. The types of information we collect include:

Personal Information: This includes information that identifies you as an individual, such as your name, postal address, email address, phone number, and any other information you voluntarily provide to us when you create an account, make a purchase, sign up for a newsletter, book a tour, or participate in a workshop.
Payment Information: When you make a purchase through our site, we collect necessary payment information, such as your credit card details or other payment information. We use secure payment processing services, and we do not store your complete credit card details on our servers.
Demographic Information: We may collect demographic information such as your age, gender, and interests to better understand our customer base and improve our services. This information is generally collected in an anonymized or aggregated format.
Usage Information: We automatically collect certain information about your use of our site, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This information helps us to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use.
Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activity on our site. Cookies are small data files that are stored on your device and allow us to recognize your browser and remember certain information about your preferences. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our site.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services: We use your information to process your orders, fulfill your requests, provide customer support, and improve the functionality and user experience of our site.
Personalizing Your Experience: We use your information to personalize your experience on our site, such as showing you products and services that are relevant to your interests.
Communicating with You: We may use your information to send you transactional emails (e.g., order confirmations, shipping updates), promotional emails (e.g., newsletters, special offers), and other important communications about our services. You can opt-out of receiving promotional emails at any time by following the instructions in the email.
Marketing and Advertising: We may use your information to display targeted advertisements on our site or on other websites and platforms. We may also share your information with third-party advertising partners to help us reach a wider audience.
Analytics: We use your information to analyze trends, track user behavior, and gather insights to improve our site and services.
Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We share your information with third-party service providers who help us operate our site, process payments, fulfill orders, send emails, conduct marketing activities, and provide other essential services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or other corporate transaction, your information may be transferred to the acquiring company.
With Your Consent: We may share your information with third parties with your consent.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and other security technologies. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have certain rights regarding your personal information, including the right to:

Access: You have the right to request access to the personal information we hold about you.
Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
Data Portability: You have the right to request that we provide you with a copy of your personal information in a structured, machine-readable format.
Objection: You have the right to object to the processing of your personal information, under certain circumstances.

To exercise these rights, please contact us at:

Emu Creek Outfitters Pty Ltd 14 Koala Avenue, Suite 2B, Sydney, New South Wales, 2000 Australia

We will respond to your request within a reasonable timeframe.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence, including Australia. These countries may have data protection laws that are different from the laws of your country. By using our site, you consent to the transfer of your information to these countries.

Children's Privacy

Our site is not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date. Your continued use of our site after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, please contact us at:

Emu Creek Outfitters Pty Ltd 14 Koala Avenue, Suite 2B, Sydney, New South Wales, 2000 Australia